Returns & Exchanges

At ePackageSupply, we stand behind the quality of our food-grade containers and packaging solutions. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a refund or exchange.

1

Initiate Your Return

Contact our customer service team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Ensure all items are unused, in their original condition, and securely packed in the original shipping box to prevent damage during transit.

3

Label and Ship

Affix the provided return shipping label to your package and drop it off at the nearest authorized carrier location, ensuring the RMA number is clearly visible.

4

Inspection and Refund

Once our warehouse receives and inspects your returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing