Frequently Asked Questions

Everything you need to know about your orders and our products.

What is the typical lead time for shipping?

Most in-stock orders are processed and shipped within 1-2 business days. Delivery times vary based on your location and the shipping method selected at checkout.

Do you offer bulk or wholesale pricing?

Yes, ePackageSupply specializes in bulk distribution. We offer tiered pricing discounts on most of our food-grade containers, buckets, and lids for large-volume orders.

Are your plastic containers BPA-free and food-safe?

Absolutely. Our containers are manufactured using high-quality, food-grade plastics that are BPA-free, ensuring they are safe for food storage and preparation.

What is your return policy?

We accept returns on unused, unopened items within 30 days of delivery. Please note that customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Can I customize containers with my company logo?

Yes, we offer custom printing services for many of our products. Please contact our customer service team with your design specifications for a custom quote.

Do you ship internationally?

Currently, we ship to the United States and Canada. For shipping inquiries to other countries, please contact our support team to discuss potential freight options.